Terms of Service

These terms govern your use of Loyaltide. By creating an account, you agree to them. Loyaltide is operated from Sweden, and these terms are governed by Swedish law.

1. What Loyaltide does

Loyaltide is a churn intelligence tool. You connect your Stripe account with read-only access, and we surface which of your customers show signs of churn risk — failed payments, downgrades, scheduled cancellations, and revenue changes — along with a transparent risk score and recoverable revenue estimate. We cannot move money or make changes in your connected Stripe account.

2. Subscription and billing

• Loyaltide offers a 7-day free trial. A payment card is required to start the trial.
• After the trial, the subscription is $49/month, billed monthly, unless canceled before the trial ends.
• You can cancel anytime from your account settings — there are no long-term contracts or cancellation fees.
• Payments are processed by Stripe. We don’t store your card details.
• Fees are non-refundable except where required by law.

3. Acceptable use

You agree not to:

• Use Loyaltide to access Stripe data you’re not authorized to access.
• Attempt to reverse-engineer, disrupt, or overload the service.
• Resell or provide access to Loyaltide to third parties without our written consent.
• Use Loyaltide for any unlawful purpose.

4. Your data and account

You’re responsible for the accuracy of the information you provide and for keeping your account credentials secure. You own your data; connecting Stripe grants us read-only access to sync it into Loyaltide, and you can revoke that access at any time from Settings.

5. Disclaimer and limitation of liability

Loyaltide is provided “as is.” Risk scores, alerts, and recoverable revenue estimates are informational tools based on the billing signals available to us — they are not a guarantee that any customer will or won’t churn, nor a guarantee of any specific business outcome. Decisions you make based on Loyaltide’s output are your responsibility.

To the extent permitted by law, Loyaltide is not liable for indirect, incidental, or consequential damages, including lost revenue or lost customers, arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.

6. Termination

You may stop using Loyaltide and delete your account at any time. We may suspend or terminate your account if you violate these terms, or if required by law. When an account is deleted — by you or by us — we delete your account data and synced customer data as described in our Privacy Policy.

7. Changes to these terms

We may update these terms from time to time. If we make material changes, we’ll notify you by email. Continuing to use Loyaltide after a change takes effect means you accept the updated terms.

8. Governing law

These terms are governed by the laws of Sweden, without regard to conflict-of-law principles.

9. Contact

Questions about these terms? Email mustafa@loyaltide.com.